Discover: Building a Capability‑Led Manufacturing Workforce: How Reckitt Is Linking Skills, Rewards & Wellbeing to Drive OEE, Retention & Operational Excellence
- Responding to growing operational complexity and capability gaps across global manufacturing, where traditional training, rewards, and people practices were no longer sufficient to support automation, aging assets, and rising expectations around performance, safety, and engagement
- Designing an integrated supply chain people system by aligning manufacturing strategy to leadership development, competency‑based skill certification, pay‑for‑skills, career pathways from shop floor to operations leadership, and redesigned learning focused on proving capability rather than completing training
- Delivering measurable operational and people outcomes including OEE improvement from ~43% to 54% over 18 months, a reduction in voluntary turnover from 17% to 6.8%, engagement scores above benchmark, and improved safety performance, demonstrating how capability‑led workforce investment can directly translate into productivity, quality, and long‑term talent retention